Please see below a Split Service Advisory (SSA) regarding an incident resulting in 35 minutes partial outage on our events API on October 5, 2018. Split provides mission critical services and we treat any action that can cause a service degradation with utmost sensitivity and priority. It is our goal in this SSA to explain our understanding of the cause of the disruption, and to describe the corrective actions that we will be taking.
On October 5th, 2018, a failure in our autoscale configuration and script combined with an increase in our event traffic led to the failure of our event service and the partial loss of event and impression data between the time of 18:02 UTC and 18:37 UTC. During this time window the metric impact that was reported back would be incorrect, which would correct itself with subsequent data. At no point was your customers’ experience impacted.
Event Timeline and Detailed Customer Impact
Several technical causes were at play:
The Split team would like to apologize to our customers for any impact you may have experienced as a result of today’s event. We value the trust you've placed in us, and will endeavor to improve on our processes, procedures, and systems.
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