Elevated error rate for Auth API and login issues

Incident Report for Split

Resolved

Today between 8:00AM-9:11AM GMT we experienced a degradation in several internal services. This resulted in an elevated 5xx error rate for our Auth API as well as login issues for some of our users.
Any streaming-enabled SDKs facing errors from the Auth API automatically fell back to a polling strategy and continued to receive updates without any interruptions during this period.
Users affected by this incident were unable to log in using their username and password in https://app.split.io/login. SSO was unaffected.

Posted Apr 17, 2024 - 04:00 PDT